Refund and cancellation policyLast updated November 1, 2026·Version 2Loading the document…JavaScript is disabled; here is the plain text of the document.This policy applies to OwnEbook services supplied by Host Ri LLC. Contact support@ownebook.com or use Support in your account. Include the order or transaction reference, date, amount and reason; never send full card details. No part of this policy removes a mandatory consumer remedy or a card-issuer dispute right. 1. Failed or incomplete generation A failed or rejected output is not a successfully delivered result. Related unused holds are released and incorrect AI charges are corrected in AI Balance. Successful, saved parts of incomplete work may be charged only under the approved contract and within its cap. Automatic repairs do not authorize an increased customer price. If delivery remains incomplete, contact support for recovery or the appropriate refund; a technical status of "done" does not defeat a valid non-delivery claim. A wallet correction is different from a cash refund. If you are entitled to a refund to the original payment method, we do not replace it with store credit without your agreement. 2. Unused purchased AI Balance You may request a refund of unused purchased credit. We reconcile the original payments, prior refunds and actual consumption to establish the refundable amount and return it to the original payment method. Used credit cannot be refunded a second time as unused credit; disputed or incorrectly delivered work is assessed separately. Free or promotional credit has no cash value unless its offer or applicable law says otherwise. Fraud checks must not remove statutory refund rights. We preserve the validity promised for existing purchases and do not retroactively expire credit. Buying credit is a prepayment for AI work, not a lifetime software subscription. Cancelling Astra alone does not cancel or confiscate the unused balance. 3. Subscriptions Cancel in Subscription before the next renewal. If that control fails, send the request to support@ownebook.com. Cancellation stops future automatic renewals; access normally continues to the end of the paid period. A 30-day or 365-day Whop plan renews on that day interval, rather than a guaranteed calendar month or calendar year date. The period and next renewal shown on your purchase govern. A change of mind does not ordinarily produce a pro-rata refund for an already started paid period outside applicable withdrawal rights. This does not limit refunds for non-delivery, a materially misdescribed service, an unauthorized charge, a duplicate charge, an effective cancellation not respected, or any remedy required by law. One-period bank-transfer access does not automatically renew. 4. EU, EEA and UK withdrawal Consumers in the EU, EEA and UK may exercise the applicable 14-day withdrawal right by sending an unambiguous request to support@ownebook.com, identifying the purchase and the account. No special form is required. Mandatory refund deadlines and consumer protections apply. For digital content delivered without a physical medium, any exception based on immediate access applies only where you expressly requested immediate delivery and acknowledged the resulting loss of the withdrawal right before delivery, and the other legal requirements are met. Without those conditions, merely opening an account, buying balance, saving a card or accepting the general terms does not waive the right. Where the purchase is a service, including SaaS classified as a service, asking for an early start does not automatically forfeit withdrawal. Any deduction for performance before withdrawal must satisfy the applicable rules, including the required request and information; full-performance exceptions apply only when their legal conditions are met. Unused prepayments are assessed separately from work actually delivered. A more protective applicable rule or binding payment-provider purchase term prevails. 5. How money is returned Approved cash refunds go to the original payment method through the relevant payment provider. Whop handles Whop card reversals; bank and provider processing times can vary, so an approval is not a promise of immediate bank posting. We comply with applicable statutory deadlines. No undisclosed administration fee is deducted from an approved refund, and a valid full refund includes the amounts that the applicable rules require to be returned. For a Whop payment-layer problem, such as an unrecognized or duplicate card charge, you may also contact support@whop.com. For book delivery, quality, access or cancellation, contact OwnEbook at support@ownebook.com. You do not have to give up a bank dispute, legal claim or consumer complaint to request our help.